Question:

I installed LiveAgent on my server, and I want to set up a cron job to trigger LiveAgent's cron job script. What should I do to set up the cron job?

Answer:

Our webcron service is best for triggering LiveAgent's cron job script. Just follow below simple steps to configure cron job for your LiveAgent:

  1. Open your cron job dashboard, click on " Cron Job" button.
  2. Set cron run interval and copy cron job URL at:

    Set cron run interval and copy cron job URL
  3. In field "URL to call", enter http://www.example.com/scripts/jobs.php (replace www.example.com/path with your install location). Choose an appropriate cron job execution frequancy(for LiveAgent, we recommend to have the cron job run "every 5 minutes"). Checkout below screenshot:

    Set up cron job for LiveAgent
  4. If necessary, finish the other optional settings.
  5. Click "Create Cron Job" button. You're done! EasyCron will trigger your LiveAgent's cron job script dutifully according to your time setting.
  6. If you haven't registered your EasyCron account yet, click on the "add a password" link on the top to add an email and password to your account.